Lou Lou Shoes
4 Mackaness Close
To guarantee safe return, please ensure the shoes are returned via Royal Mail Recorded Delivery or another courier service to make sure they are insured and traceable. Please note that the cost of returning goods to Lou Lou Shoes is paid by you. Lou Lou Shoes will not be liable for any items lost in transit.
Lou Lou Shoes reserves the right to deduct the cost of repackaging for footwear not returned in its original packaging.
REQUESTING AN ALTERNATIVE PRODUCT
If you return an item to us and request an alternative product or an exchange, please check before you return the goods that the product is available in your requested size. The best method is to email firstname.lastname@example.org We cover the costs of delivery for exchanged orders, however, we will only cover the cost of delivery for 1 exchange order. If you order an exchange you must specify the delivery address and contact details again.
STATUTORY RIGHTS AND FAULTY GOODS
Your statutory rights are not affected when returning purchased goods. Lou Lou Shoes will only grant an exchange or refund, if footwear is returned in its original condition. In order to ensure this is the case, footwear must be tried on carpeted surfaces only. Should the footwear appear scratched, marked, soiled, worn or damaged, Lou Lou Shoes will not guarantee the exchange or refund request.
The Sale of Goods Act 1979 (as amended) states, in respect of 'faulty' unworn goods that consumers are entitled to a reasonable time to reject unsatisfactory goods and demand an exchange or full refund.
Our products are manufactured to very high standards and therefore bear full manufacturer's warranty. Customers will not be liable for basic defects arising in workmanship and/or failure in use. Repairs, exchange and full refunds will be given should the product have manufacturing defects or failure in use. We do not offer any guarantees against standard wear & tear and where this is the case (for seeking an exchange or refund), Lou Lou Shoes reserves the right to seek advice from either the manufacturer or an independent body.
In so doing, if the returned product has no manufacturing defects or failure in use, but is affected only by standard wear and tear, we would not reimburse the cost of postage to the customer.